FAQ

Does XSearch change my theme? No. Native storefronts add a widget; Catalyst storefronts integrate at the data layer. Your theme and URLs stay as they are.

How fresh is the index? Product changes arrive via BigCommerce webhooks within seconds to a couple of minutes. A nightly sync catches anything webhooks miss (BigCommerce does not send webhooks for some image changes). You can trigger a full reindex anytime.

Do my admin settings really match the live storefront? Yes — the admin Storefront Preview and your storefront call the same API with the same rules. Divergence between the two is treated as a bug.

What happens to search while reindexing? Nothing visible. Reindexes build in the background and swap atomically when complete — shoppers never see a partial index.

Can I use my own Elasticsearch or OpenSearch cluster? Yes, on the Enterprise plan (bring-your-own-cluster). Lower tiers run on managed infrastructure included in the plan.

What data does XSearch store? Your product catalog data (to build the index) and your configuration. No shopper personal data is stored by the search service.